Returns & Exchanges
At Dunn Directory, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and hassle-free experience.
Initiate Your Request
Log into your account and select the order you wish to return, or use our guest portal with your order number and email address to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original boxing.
Ship the Package
Drop off your labeled package at any authorized carrier location or schedule a pickup to send the items back to our fulfillment center.
Receive Your Refund
After our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing